Shipping & Refunds
Last Updated: June 2026
Thank you for shopping with Megan Williams. We appreciate your support and strive to ensure that every order arrives safely and promptly!
Please read this Shipping & Refunds Policy carefully before placing your order.
Shipping Policy Processing Times
Orders are typically processed within 2–5 business days after payment has been successfully received.
During book launches, promotions, holiday periods, or high-order volumes, processing times may be longer. If significant delays occur, we will notify you using the contact details provided at checkout. Signed and personalised books may require additional processing time.
Shipping Destinations
We currently ship throughout South Africa and to selected international destinations.
If shipping is unavailable to your location, please contact us before placing your order.
Shipping Costs
Shipping costs are calculated during checkout and are based on: Delivery location; Package size and weight; and Courier rates.
All shipping charges will be displayed before payment is completed.
Delivery Timeframes
Estimated delivery times are:
South Africa - Major metropolitan areas: 2–5 business days
Regional areas: 3–7 business days
International Orders
Delivery times vary depending on destination and customs processing. Delivery estimates are provided in good faith but are not guaranteed.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses supplied during checkout.
Customs and Import Charges
International customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their country. These charges are not included in product or shipping prices unless otherwise stated.
Lost or Delayed Shipments
While we work with trusted courier partners, delivery delays may occasionally occur. If your parcel has not arrived within a reasonable time after dispatch, please contact us at meganwilliamsauthor@gmail.com so we can investigate with the courier. We are not responsible for delays caused by: Courier disruptions; Customs processing; Weather conditions; Industrial action; Events beyond our reasonable control.
Refunds & Returns Policy
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing meganwilliamsauthor@gmail.com.
Please include: Your order number; A description of the issue; and Clear photographs of the product and packaging where applicable. Once reviewed, we may offer: A replacement; A refund; or another appropriate remedy in accordance with applicable consumer protection laws.
Change-of-Mind Returns
Due to the nature of books, signed items, and author merchandise, we generally do not accept returns for change-of-mind purchases.
However, requests may be considered at our discretion provided: The item is unused and in its original condition; The item is returned within 14 days of delivery; and Return shipping costs are paid by the customer. Original shipping fees are non-refundable unless required by law.
Signed and Personalised Books
Signed books and personalised items are created specifically for the customer.
Unless the item is damaged, defective, or supplied incorrectly, signed or personalised products cannot be returned, exchanged, or refunded.
Digital Products
All sales of digital products, downloadable content, eBooks, bonus content, and digital resources are final. Refunds will not be provided once access or download has been granted, except where required by law.
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Non-Refundable Items
The following items are generally not eligible for refunds: Personalised products; Signed books; Gift cards; Downloadable digital products; Items damaged through misuse after delivery.
Contact Us
For shipping, return, or refund enquiries, please contact:
Megan Williams
Email: meganwilliamsauthor@gmail.com
Website: imeganwilliams.com
We value our readers and will do our best to resolve any issues fairly and promptly.