Policies
Last Updated: June 2026
TERMS AND CONDITIONS
1. Introduction
Welcome to Megan Williams's website ("Website"). These Terms and Conditions govern your use of this Website and any purchases made through it.
By accessing this Website or purchasing products through it, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use this Website.
2. About Us
This Website is owned and operated by: Megan Williams
Email: hello@imeganwilliams.com
Website: imeganwilliams.com
South Africa
3. Products
We offer books, signed books, merchandise, digital content, and other author-related products for sale. We make every effort to display products accurately. However, colours, packaging, and product appearance may vary slightly from images shown on the Website. All products are subject to availability.
4. Pricing
All prices displayed on the Website are in South African Rand (ZAR) unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time your order is placed. Shipping fees, where applicable, will be displayed during checkout.
5. Orders and Payment
By placing an order, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided is accurate and complete.
You are authorised to use the payment method provided.
Orders are only confirmed once payment has been successfully received and processed.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.
6. Shipping and Delivery
We currently deliver within South Africa and to selected international destinations where available. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by:
Courier services; Customs authorities; Incorrect delivery information supplied by the customer; Events beyond our reasonable control. Risk in the products passes to you upon delivery.
7. Signed Copies
Where signed or personalised books are offered: Personalisation details provided by the customer are final once the order is placed. Signed or personalised items may not be eligible for return or exchange unless defective or damaged. Minor variations in signatures, inscriptions, or placement may occur.
8. Returns and Refunds
We comply with applicable South African consumer protection laws. If a physical product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@imeganwilliams.com.
Where required by law, we may offer:
Replacement of the product;
Repair where applicable; or
Refund of the purchase price.
Refunds will be processed using the original payment method where possible.
Digital products, downloadable content, personalised items, and signed items may not be refundable except where required by law.
9. Intellectual Property
All content on this Website, including but not limited to: Books and written works; Images; Logos; Artwork; Graphics; Product descriptions; Website content;
is the property of Megan Williams and is protected by copyright and intellectual property laws. No content may be copied, reproduced, distributed, republished, or used without prior written permission.
10. User Conduct
You agree not to: Use the Website unlawfully; Attempt to interfere with Website security; Upload malicious software or harmful content; Infringe the rights of others.
We reserve the right to restrict or terminate access to users who violate these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Megan Williams shall not be liable for any indirect, incidental, consequential, or special damages arising from: Use of the Website; Inability to access the Website; Delays in delivery; Errors or interruptions in Website functionality. Nothing in these Terms excludes liability where such exclusion is prohibited by law.
12. Privacy
We respect your privacy and process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for further details on how personal information is collected, used, stored, and protected.
13. External Links
This Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Changes become effective upon publication on the Website. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
16. Contact Us
For any questions regarding these Terms and Conditions, please contact:
Email: hello@imeganwilliams.com
Website: imeganwilliams.com
PRIVACY POLICY
1. Introduction
This Privacy Policy explains how Megan Williams / Author collects, uses, stores, and protects your personal information when you visit imeganwilliams.com, purchase products, subscribe to newsletters, or interact with us online.
We respect your privacy and are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”). By using this Website, you agree to the terms of this Privacy Policy.
2. Who We Are
This Website is owned and operated by: Megan Williams
Email: hello@imeganwilliams.com
Website: imeganwilliams.com
South Africa
3. Personal Information We Collect
We may collect the following personal information: Name and surname; Email address; Phone number; Billing and delivery address; Payment-related information; Order details and purchase history; Newsletter subscription preferences; Messages or enquiries sent through the Website; Website usage data, cookies, IP address, browser type, and device information. We only collect information that is reasonably necessary for the purposes described in this Policy.
4. How We Collect Information
We may collect personal information when you: Place an order; Create an account, if applicable; Subscribe to a newsletter; Complete a contact form; Enter a giveaway, promotion, or competition; Communicate with us by email or social media; Browse or interact with the Website.
5. How We Use Your Information
We may use your personal information to: Process and deliver orders; Confirm payments; Communicate with you about your purchase; Respond to enquiries; Send newsletters or marketing emails where you have consented; Manage giveaways, promotions, or competitions; Improve the Website and customer experience; Detect and prevent fraud or misuse; Comply with legal, tax, accounting, and regulatory obligations.
6. Marketing Communications
You will only receive marketing emails from us if you have subscribed or otherwise consented to receive them. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email or contacting us at hello@imeganwilliams.com.
We will not sell your personal information to third parties.
7. Payment Information
Payments may be processed by secure third-party payment providers. We do not store your full card details on our website. Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
8. Sharing of Personal Information
We may share your personal information with trusted third parties where necessary, including: Payment processors; Courier and delivery partners; Website hosting providers; Email newsletter platforms; IT and security service providers; Professional advisers, where required; Legal or regulatory authorities, where required by law. We only share information that is necessary for the relevant purpose.
9. International Transfers
Some service providers may store or process information outside South Africa. Where this happens, we will take reasonable steps to ensure that your personal information remains protected in accordance with applicable privacy laws.
10. Cookies
This Website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember preferences, and support online store functionality. You can disable cookies in your browser settings. However, some parts of the Website may not function properly without cookies.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
12. Retention of Personal Information
We will keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, and reporting requirements.
When personal information is no longer required, we will securely delete, destroy, or anonymise it where reasonably possible.
13. Your Rights
Under applicable privacy laws, you may have the right to: Access the personal information we hold about you; Request correction of inaccurate or outdated information; Request deletion of personal information, where legally permitted; Object to certain processing; Withdraw consent for marketing communications; Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us at meganwilliamsauthor@gmail.com.
14. Children’s Privacy
This Website is not intended for children under the age of 18 without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
15. Third-Party Links
This Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this Website with a revised “Last Updated” date. Continued use of the Website after changes are posted means you accept the updated Policy.
17. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact: Megan Williams
Email: hello@imeganwilliams.com
Website: imeganwilliams.com
You may also contact the Information Regulator of South Africa if you believe your privacy rights have been violated.
SHIPPING AND REFUNDS
Thank you for shopping with Megan Williams. We appreciate your support and strive to ensure that every order arrives safely and promptly!
Please read this Shipping & Refunds Policy carefully before placing your order.
Shipping Policy Processing Times
Orders are typically processed within 1–3 business days after payment has been successfully received.
During book launches, promotions, holiday periods, or high-order volumes, processing times may be longer. If significant delays occur, we will notify you using the contact details provided at checkout. Signed and personalised books may require additional processing time.
Shipping Destinations
We currently ship throughout South Africa and to selected international destinations.
If shipping is unavailable to your location, please contact us before placing your order.
Shipping Costs
Shipping costs are calculated during checkout and are based on: Delivery location; Package size and weight; and Courier rates.
All shipping charges will be displayed before payment is completed.
Delivery Timeframes
Estimated delivery times are:
South Africa - Major metropolitan areas: 2–5 business days
Regional areas: 3–7 business days
International Orders
Delivery times vary depending on destination and customs processing. Delivery estimates are provided in good faith but are not guaranteed.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses supplied during checkout.
Customs and Import Charges
International customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their country. These charges are not included in product or shipping prices unless otherwise stated.
Lost or Delayed Shipments
While we work with trusted courier partners, delivery delays may occasionally occur. If your parcel has not arrived within a reasonable time after dispatch, please contact us at hello@imeganwilliams.com so we can investigate with the courier. We are not responsible for delays caused by: Courier disruptions; Customs processing; Weather conditions; Industrial action; Events beyond our reasonable control.
Refunds & Returns Policy
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing hello@imeganwilliams.com.
Please include: Your order number; A description of the issue; and Clear photographs of the product and packaging where applicable. Once reviewed, we may offer: A replacement; A refund; or another appropriate remedy in accordance with applicable consumer protection laws.
Change-of-Mind Returns
Due to the nature of books, signed items, and author merchandise, we generally do not accept returns for change-of-mind purchases.
However, requests may be considered at our discretion provided: The item is unused and in its original condition; The item is returned within 14 days of delivery; and Return shipping costs are paid by the customer. Original shipping fees are non-refundable unless required by law.
Signed and Personalised Books
Signed books and personalised items are created specifically for the customer.
Unless the item is damaged, defective, or supplied incorrectly, signed or personalised products cannot be returned, exchanged, or refunded.
Digital Products
All sales of digital products, downloadable content, eBooks, bonus content, and digital resources are final. Refunds will not be provided once access or download has been granted, except where required by law.
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Non-Refundable Items
The following items are generally not eligible for refunds: Personalised products; Signed books; Gift cards; Downloadable digital products; Items damaged through misuse after delivery.
Contact Us
For shipping, return, or refund enquiries, please contact:
Megan Williams
Email: hello@imeganwilliams.com
Website: imeganwilliams.com
We value our readers and will do our best to resolve any issues fairly and promptly.